Delete your Spatchr data

This page explains how to have your Spatchr account and its data permanently deleted, what that removes, and what is kept.

Before you start: take your data with you

Deleting is permanent, and the recovery window described below is a short safety net, not a filing cabinet. Once it passes there is nothing to restore you from.

Spatchr can produce a complete backup of your business — records and attached media — to a file you keep. Do that first: open Settings → Data, choose to back up, and save the file somewhere you control. It is worth doing even if you are certain, because the export costs a minute and the regret does not have a fix.

Deleting a business

Settings → Business → Delete Business. Available to the business owner.

You will be asked to type the business name to confirm. When you do:

• Everyone loses access immediately — you and every employee, on every device.
• Every employee is unlinked from the business and loses their membership.
• All of its records go: jobs, visits, contacts, properties, estimates, invoices, payment records, photos, videos and documents.

Your account and any other businesses you own are not affected.

If you delete one by mistake, it can be brought back for a short time from Settings → Account → My Account, under Recently Deleted. This is a safety net for accidents. It is visible only to the person who deleted the business — employees who lost access cannot restore it — and once the window passes the data is erased for good.

Deleting your account

Settings → Account → My Account → Delete my account.

Your account is locked immediately and permanently deleted 30 days later. Signing in again during that time restores it. If you own a business that other people work in, you will be asked first whether to hand it over to a teammate or destroy it — and businesses slated for destruction show their members a notice with the date, so nobody loses their records without warning.

Prefer to ask a person?

Email privacy@spatchr.com from the email address on your Spatchr account, with the subject Delete my account. Sending from the account address is how we confirm the request is really yours; if you cannot, say so and we will verify another way rather than refuse.

We acknowledge within 3 business days and confirm what will be deleted before anything is removed. Nothing is deleted until you reply — a deletion request that arrives by mistake should not be self-executing. The data is then permanently removed from our production systems and our provider’s storage within 30 days.

What is deleted

• Your account and sign-in identity.
• Every business you own, and all of its records: contacts, properties, measured areas, territories, jobs, visits, line items, catalog services, pricing profiles, expenses, time entries, notes, tasks, interactions and documents.
• All photos and files attached to those records.
• Your memberships of businesses owned by other people.

What is kept, and why

We do not keep things for convenience. These are the exceptions, and each has a reason:

• Billing and tax records. Invoices and payment records we are legally required to retain. These are held by Stripe and by us for the period tax law requires, and they contain transaction details, not your business records.
• Records inside someone else’s business. If you were a member of a business you did not own, the work you did there — jobs you completed, notes you wrote — belongs to that business and stays with its owner. Your personal account and your membership are removed.
• Backups already taken. Encrypted backups roll off on their normal schedule, which is at most 90 days. Deleted data is not restored into production from them.

If you own a business with crew members

Deleting a business deletes the records everyone in it depends on, not just yours, and removes their access the moment you confirm. The app asks you to acknowledge how many people that affects before it will let you continue.

If you are deleting your account rather than a business, you are offered the option to transfer ownership to another member instead, so their work is not destroyed alongside your login.

Deleting the app is not deleting your data

Uninstalling the Android app removes the copy on that device. It does not delete your account or the data synced to our cloud — reinstalling and signing in brings it all back. Use the process above if you want it gone.

Questions

privacy@spatchr.com. If a request is taking longer than the timelines above, reply to the thread and it will be escalated.