Support
Getting help
Spatchr is a small operation, and support goes to a mailbox a person reads. Expect a reply within two business days. If something is stopping you from working, say so in the subject line and it moves to the front.
Something is broken
Tell us what you were doing, what happened, and what you expected instead. If it involves a specific job or property, the name helps — we can look at the record rather than guessing.
Report a problemA question about billing
Subscriptions, seats, receipts and refunds. Include the email on the account. Payment itself runs through Stripe, so we can see the subscription but never your card details.
Ask about billingYour data, or deleting your account
Requests to export or permanently delete your data go to the privacy mailbox, and the process is written out in full on the deletion page so you know what happens before you ask.
Read the deletion processDirect addresses
- General and billing
- support@spatchr.com
- Privacy, exports and deletion
- privacy@spatchr.com